RETURNS & EXCHANGES
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our products, we will assist you with a prompt credit or exchange.
All returns & exchange orders must be notified within 7 days upon receiving the order.
Return credits will be issued after receipt of items and after they have been inspected by our Returns Department. Items must be returned in its original package.
ALL CLEARANCE ITEMS ARE FINAL SALE, AND THEY CAN NOT BE RETURNED.
We will not accept any items if...
- Or any other damage caused by the receiver
All returns must have a Return Authorization Number (RA#)
You must receive the RA# from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without the RA#. All credits will be applied as store credit. Credit card refunds cannot be issued.
Please contact us via e-mail at INFO@HERACOLLECTION.COM to receive an RA#.
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. This way we will be able to issue the refund faster without any confusion.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.
All other returns that surpasses the return period, excluding manufacturer defects, are subject to a 20% restocking fee.